Your Device, Our Care — HUAWEI Service Has You Covered

In today’s world, our smartphones and tablets are more than devices — they’re extensions of ourselves. They capture our memories, keep us connected, and help us navigate everyday life. That’s why after-sales support is no longer just about repairs — it’s about trust, reliability, and peace of mind. HUAWEI understands this shift and is redefining what modern customer service should be.

HUAWEI’s service network now spans ten countries across the region, supporting users in nine languages. Wherever you are, you can count on consistent, dependable assistance. What sets HUAWEI apart is its commitment to keeping every device performing at its best throughout its lifespan. With services such as Free Expert Solutions, Cleaning and Refresh, Diagnosis, System Renewal, and Round-trip Shipping, maintaining your device has never been easier. HUAWEI Care ensures worry-free repairs with genuine parts and extended warranties, while HUAWEI Care+ provides premium protection, including accidental damage coverage and battery renewal for selected flagship models.

Support is always within reach. Across Asia Pacific, users can connect via hotlines or real-time live chat. In Malaysia, the hotline operates daily at 1800 22 0086 (9 am–6 pm), while the 24/7 AI Live Chat delivers instant solutions. If a query needs extra attention, the system seamlessly connects users to a live agent, ensuring every concern is handled personally and efficiently.

Convenience is at the heart of the HUAWEI experience. Through the MY HUAWEI App or HUAWEI Support website, users can book repairs, chat with service agents, track device status, and even request free postal repairs with door-to-door pickup and return. The app keeps customers informed at every stage and continues to support them afterward with tips, updates, and Care Plus renewals.

Every repair reflects HUAWEI’s commitment to quality. At authorised service centres, certified technicians perform thorough diagnostics and use genuine spare parts to restore each device to its original standard. Whether you visit a centre in Kuala Lumpur or Penang, the experience is always professional, transparent, and reliable.

HUAWEI’s care goes beyond repairs. Initiatives like HUAWEI Service Day offer complimentary cleaning, software upgrades, and expert guidance, prolonging device lifespan and providing hands-on support. By combining accessibility, expertise, and thoughtful service, HUAWEI is setting a new benchmark in after-sales care — one that focuses not just on devices, but on the people who use them.